Refund policy

At ThoughtFoodz, we prioritize customer satisfaction and product quality. Once an order is confirmed, we do not accept return or refund requests. However, in specific cases outlined below, we are committed to finding a fair solution for all parties.

1. In Case of Damaged Products:

  • Notify ThoughtFoodz within 2 days of delivery via email at classiqueagroindia@gmail.com
  • Email should include:
    • Order number
    • Image of the invoice
    • 1 clear image of the outer box
    • 2 clear images of the damaged product
    • An unboxing video showing the damaged product
  • For multi-item shipments, only the affected product can be returned and replaced.
  • We will promptly replace the product and ensure a fair resolution.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

2. In Case of Missing Products:

  • Notify ThoughtFoodz within 2 days of delivery via email at classiqueagroindia@gmail.com
  • Email should include:
    • Order number
    • Image of the invoice
    • 1 clear image of the outer box
    • 2 clear images of the opened box
    • An unboxing video showing all received items
  • Refund requests will not be accepted, but the missing product will be promptly sent.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

3. In Case of Spoiled Products:

  • Notify ThoughtFoodz within 2 days of delivery via email at classiqueagroindia@gmail.com
  • Email should include:
    • Order number
    • Packaging/manufacturing date of the product
    • Clear images or a video showing the issue
  • Note: Variations in taste, texture, color, or aroma are natural and arise due to our handcrafted, 100% natural process. These variations do not compromise quality or nutrition.
  • After due investigation, spoiled products will be replaced, ensuring a fair outcome.
  • Emails will be responded to within 24-48 hours, with full assistance provided thereafter.

At ThoughtFoodz, we strive to deliver quality and satisfaction, ensuring every concern is addressed with care and fairness.